F.A.Q

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How to order

[/vc_column_text][/vc_column][/vc_row][vc_row layout=”boxed” css=”.vc_custom_1443843251747{margin-bottom: 43px !important;}”][vc_column width=”1/2″ el_class=”col-md-6 col-sm-12 sm-margin-bottom-30″][vc_column_text css=”.vc_custom_1497433675462{margin-bottom: 7px !important;}”]

WHAT ARE THE DELIVERY OPTIONS?

[/vc_column_text][vc_column_text css=”.vc_custom_1497433758118{margin-bottom: 30px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #dddddd !important;}”]We use a plugin called Royal Mail to accurately work out the costs of shipping your order to you based on weight and 2017 prices.

Because of this, you’ll be given several postage options when you check out – simply pick the one which suits.

We recommend using Royal Mail Signed For, which will ensure a signature is required to receive your item.[/vc_column_text][vc_column_text css=”.vc_custom_1443843140867{margin-bottom: 7px !important;}”]

DO YOU SHIP INTERNATIONALLY?

[/vc_column_text][vc_column_text css=”.vc_custom_1497433790269{margin-bottom: 30px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #dddddd !important;}”]Yes! We ship worldwide.

Postage costs will vary based on your location.[/vc_column_text][/vc_column][vc_column width=”1/2″ el_class=”col-md-6 col-sm-12″][vc_column_text css=”.vc_custom_1497433691516{margin-bottom: 7px !important;}”]

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

[/vc_column_text][vc_column_text css=”.vc_custom_1497433730173{margin-bottom: 30px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #dddddd !important;}”]We aim to get every package out by the next working day – items ordered before 12pm will often be shipped same-day![/vc_column_text][vc_column_text css=”.vc_custom_1443843158205{margin-bottom: 7px !important;}”]

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

[/vc_column_text][vc_column_text css=”.vc_custom_1497433872738{margin-bottom: 30px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #dddddd !important;}”]We are on hand 24-7 to assist, should you have any issues! You can contact us by emailing shop@ismokeshop.co.uk

Alternatively, get in touch with us via our contact page here.[/vc_column_text][vc_column_text css=”.vc_custom_1443843147880{margin-bottom: 7px !important;}”]

HOW CAN I RETURN A PRODUCT?

[/vc_column_text][vc_column_text css=”.vc_custom_1497433910302{margin-bottom: 30px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #dddddd !important;}”]Need to return something to us? No problem! Check out our returns policy here.[/vc_column_text][/vc_column][/vc_row]

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