F.A.Q

How to order

WHAT ARE THE DELIVERY OPTIONS?

We use a plugin called Royal Mail to accurately work out the costs of shipping your order to you based on weight and 2017 prices.

Because of this, you’ll be given several postage options when you check out – simply pick the one which suits.

We recommend using Royal Mail Signed For, which will ensure a signature is required to receive your item.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide.

Postage costs will vary based on your location.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We aim to get every package out by the next working day – items ordered before 12pm will often be shipped same-day!

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

We are on hand 24-7 to assist, should you have any issues! You can contact us by emailing shop@ismokeshop.co.uk

Alternatively, get in touch with us via our contact page here.

HOW CAN I RETURN A PRODUCT?

Need to return something to us? No problem! Check out our returns policy here.

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